A small guide for waiters or waitress in the restaurant to enable how to perform up selling. What does an up selling? Up selling is some kind of promoting items which is due to some reasons. Maybe the item is under promotion which is a joint venture with the suppliers or the kitchen experience over stock on the day.
To anticipate unsold items or goes to wastage, Kitchen Manager have to communicate with front of the house Managers to inform their waiters to promote or to up sell these particular items.Here, a guide how to promote or up sell certain items.
Let take an example. One day, kitchen experience to much load of prime ribs, the estimation on how much pound ribs to be load is correct, the day was expected to be busy but heavy rain caused less customers walk in. So, the the kitchen have number of prime ribs need to be clear by today. Prime is the most difficult item to manage, if you don’t selling them today, they will not be good to sell tomorrow, different from other item which can be sold for the next day in case on unsold today.
As mentioned before that waiters will be doing up selling, so every body focus on prime ribs selling. Here how to do up selling, when the customer seated, waiter will do menu presentation, take the drinks order and appetizers.
Just before they left suggest the costumers whether they like Prime Ribs to be their main course? After serving them drinks waiter must remind them again, ask them about having Prime Ribs for their main course? If they don’t take, doesn’t matter. Do the same thing to the next table, and so on. Can you imagine when every body doing the same thing, the manager not anymore worry about prime ribs going to be a wastage and further more by up selling will increase restaurant revenue as prime rib also an expensive items.Happy trying and have a nice day